These general conditions of sale, or “CGV”, apply between:
The “Site” www.fleuron.paris, represented by the company FLEURON PARIS SAS, having its headquarters at 3 rue Saint-Fiacre, 75002 Paris (France)
registered in the Paris Trade and Companies Register under number 853 928 927, intra-community VAT FR12 853 928 927.
And the “Customer”, designating any natural person, having the status of consumer, making a purchase on the site www.fleuron.paris
Acceptance of the General Terms and Conditions
Validation of the order by the Customer constitutes unreserved acceptance of these General Conditions of Sale.
FLEURON PARIS reserves the right to adapt or modify these General Terms and Conditions at any time. The version of the General Terms and Conditions applicable to any order being that appearing online on the website www.fleuron.paris at the time of the order.
We strive to describe and present the products on our site www.fleuron.paris with the greatest possible accuracy, each photo representing our products has been chosen carefully in order to be the most representative.
However, the photographs are presented for informational purposes only and have no contractual value. Colors vary depending on the light, the use of natural materials means that two products will always be very slightly different, and handwork also gives a unique character to a product.
Within the EEC, all prices of our products are indicated in Euros (€), all taxes included (TTC), excluding delivery costs.
Outside the EEC, the prices indicated are excluding taxes (HT), excluding delivery costs. Customs fees and other taxes must be paid by the Customer directly to the carrier.
Order processing fees are included in the prices shown. Prices are guaranteed subject to typographical or printing errors.
Fleuron Paris, however, reserves the right to modify the price of the products at any time, the applicable price being the price in effect at the time of the order.
The products are offered for sale while stocks last. However, if a product was unavailable after the order and payment, FLEURON PARIS undertakes to cancel the order and reimburse the Customer.
The order is placed by the completion of the following steps by the Customer:
Selection of a product, its color and the desired quantity, then add to the basket;
Selection of the delivery method, after checking that the product(s) present in the basket correspond(s) to your selection.
Selection of the payment method, and actual payment of the order.
At the end of the order placement, FLEURON PARIS sends the customer by email an order confirmation, which results in the conclusion of a contract between FLEURON PARIS and the Customer and the triggering of the preparation and delivery of the order.
FLEURON PARIS reserves the right to cancel any order from a Customer with whom there is a dispute relating to the payment of a current or previous order, or which does not comply with these General Terms and Conditions.
Means of payment
Payment for the order is due in full on the date of validation of the basket by the Customer.
Accepted payment methods are by credit card (Visa, MasterCard), by Paypal and Applepay, via the secure Stripe system.
You make your purchases in complete security, all information exchanged to process the payment is encrypted using the SSL (Secure Socket Layer) protocol.
Payment card numbers are not stored on our site but on the secure site of a banking establishment.
Order processing is effective within 24 working hours following validation of the order, Monday to Friday, excluding public holidays.
In the event of a force majeure event, FLEURON PARIS cannot be held responsible in the event of delays or inability to perform its contractual obligations, according to current case law.
FLEURON PARIS undertakes to inform the Customer by email in the event of a delay in processing the shipment.
The packages of prepared orders are delivered to the carrier chosen by the customer, La Poste or DHL.
Delivery times are communicated by the carriers for information purposes only. Exceeding these deadlines cannot under any circumstances be held against FLEURON PARIS, nor constitute a cause for termination of the contract, nor give right to any compensation for damages.
FLEURON PARIS is responsible for the delivery of the goods, including transport costs to the destination agreed with the Customer (incoterm DAP). Costs for carrying out import formalities are expressly excluded and are borne by the Customer. Thus, all taxes related to importation into the destination country are paid by the Customer.
Standard: by Colissimo , free from €195, or €9 for a lower amount
Home delivery against signature in 2 to 3 working days.
Express: by DHL , €9 for all orders
Home delivery against signature within 1 to 2 working days.
Europe : by DHL, 9€ for all orders
Home delivery against signature in 3 to 4 working days.
European countries served:
Andorra, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Netherlands, Portugal, United Kingdom, Sweden, Swiss.
United States and Canada : by DHL, 19€ for all orders
Home delivery against signature in 5 to 7 working days.
Asia : by DHL, 25€ for all orders
South Korea, Philippines, Taiwan, Singapore, Hong Kong, Japan.
Home delivery against signature in 5 to 7 working days.
Oceania : by DHL, 25€ for all orders
Australia and New Zealand.
Home delivery against signature in 5 to 7 working days.
For all orders outside the European Union, import customs fees may apply and are the responsibility of the customer. The Customer pays the costs upon receipt.
In the event of refusal of delivery by the Customer, or if the Customer does not collect the package, delivery costs will be deducted from the reimbursement of the item up to €19 for the United States, Canada and the Kingdom -United , and 25€ for all Asian countries ( South Korea, Philippines, Taiwan, Singapore, Hong Kong, Japan) and Oceania (Australia and New Zealand).
It is the Customer's responsibility to ensure, upon receipt of the package, the conformity of the items.
Any anomaly concerning damaged exterior packaging, damaged products, missing products must be reported to the carrier.
Any product that does not conform to the order must be notified within 24 hours by registered letter or by email to customer service at the following address: firstname.lastname@example.org
FLEURON PARIS undertakes to cover the return costs for any product deemed non-compliant according to the criteria of model, color, or defective product.
Once this limitation period has expired, FLEURON PARIS disclaims all liability.
All products offered on the Site are subject to the legal guarantee of conformity (articles L. 217-4 et seq. of the Consumer Code) and to the guarantee of hidden defects (articles 1641 et seq. of the Civil Code), allowing the Customer to return defective products delivered.
Return costs are covered by FLEURON PARIS, within the limit of one return shipment of products per order.
The Customer can decide between an exchange of the same product, consistent with their order, an equivalent product at the same price, or a refund.
Returns and withdrawal
In accordance with article L 121-20 of the Consumer Code, the Customer has a period of 14 days from receipt of the items ordered to exercise their right of withdrawal without having to provide reasons or pay penalties. .
The date of the delivery receipt made available by the carrier constitutes the start date of this withdrawal period.
The return is offered in Metropolitan France up to 1 return per year and per household. To benefit from this, the Customer can send their request by e-mail to email@example.com, mentioning the order number and their contact details.
In the event of a return, the customer must keep proof of this return, duly stamped by post. In the event of a transport dispute, proof of deposit is mandatory in order to carry out an investigation with the carrier.
Returns from any country other than France are the responsibility of the customer. If the customer does not have a transport solution, FLEURON PARIS undertakes to send a return voucher with DHL to the customer and will deduct €25 from the amount of the refund to the customer.
The products must be unworn, unused, with their label, and returned in their original packaging and accompanying documents.
Products damaged, soiled or returned incomplete will not be taken back, exchanged or refunded.
Return processing time: 2 to 3 working days after receipt of the products.
Reimbursement time: 5 to 7 working days directly to your bank account, and immediately via Paypal.
The personal data collected from the Customer on the Site are intended for the exclusive use of FLEURON PARIS and its partners, responsible for the proper execution, processing and delivery of the order.
This data is necessary to produce the invoice intended for the customer.
Personal data is also collected through cookies, the customer can decide to refuse by deactivating cookies.
In accordance with the provisions of the Data Protection Act of January 6, 1978, the Customer has a total right of access, modification, rectification and deletion of personal data concerning him.
To assert this right of access, the Customer can send an email to customer service at the following address: firstname.lastname@example.org
The Customer is also informed that, as part of the fight against Internet fraud, verification will be carried out by banking establishments and credit card organizations via the PayPal system. PayPal SARL & Cie, SCA is responsible for the storage and automated processing of information for all orders, including bank details, in a secure environment.
Concerning the processing operations carried out by PayPal, the Customer may exercise his right of access, rectification, opposition (for legitimate reasons) and deletion of his personal data, by sending a letter accompanied by a proof of identity to: PayPal SARL & Cie, SCA (“PayPal Europe”) 22-24 Boulevard Royal L-2449 LUXEMBOURG (+352 – 27 302 143).
Limit of liability
FLEURON PARIS declines all responsibility in the event of disruptions to the Site, computer errors or errors on the Site, sending of emails to an incorrect address or any other malfunction or interruption linked to the Internet.
FLEURON PARIS also declines all liability in the event of direct, indirect or consequential loss or damage suffered by any User in connection with our Site or its use, an inability to use it, or the consequences of the use of our Site, websites linked to it and any information published on our Site, including but not limited to any:
loss of activities or exploitation
loss of turnover, profits, income, planned savings
loss of contracts or customers
waste of time in terms of management or administration
and any other loss or damage whatsoever, whatever the cause and whether resulting from tort (including negligence), breach of contract or any other cause, even foreseeable.
Applicable law – Dispute Resolution
These General Terms and Conditions are written in French and subject to French law, unless otherwise mandatory.
Any complaints regarding the execution of the order should be sent by email to customer service, email@example.com.
or by mail, to the following address:
3 rue Saint-Fiacre
In the event of failure to resolve the dispute, and in the absence of an amicable solution, the French courts will have sole jurisdiction.